Call Us: 1-800-480-1338 | (0)

Frequently Asked Questions


I am confused. Can you help me?
Yes, please contact us with any questions or problems. We are here to help you through the process and ensure you receive the right presentation folders for your needs.

How soon can I get my folders?
You will receive a proof within one business day after placing your order. Orders typically ship within 7 business days after proof approval and payment. If completed sooner, we will ship immediately. All orders ship UPS Ground unless you have chosen UPS Next Day Air, UPS Second Day Air, or UPS 3 Day Select.

Can you do 4-color process printing?
Yes, we can handle 1-color, 2-color, 3-color, and 4-color process printing. Simply send the specifics of your 4-color project and we will be happy to provide you with a quote.

What is the pricing on 1-color, 2-color or foil stamping orders?
Send us the specifics of your order along with logo art and we will be happy to work up a quote for you.

What file format do you accept for art?
Our preferred format is any product in the Adobe suite (Illustrator, PhotoShop, InDesign) as well as Quark Xpress. If you have something else, we will do our best to accommodate.

What is the heaviest stock you carry?
The 12PT stocks would be our heaviest. The 80LB is another standard weight when you’re looking for something other than white.

What are the 12PT coated one-side and coated two-side stocks and when should I use each?
The 12PT coated one-side and two-sides are used anytime you wish to have a gloss finish applied. Use 12PT coated one-side when printing on one-side of the press sheet and two-side when printing on both sides of the press sheet (‘behind pockets’ art).

Do you run everything in 4-color process or can I specify a Pantone® color (PMS Color)?
If you have a corporate identity to adhere to with specific Pantone® colors, please let us know the Pantone® color numbers. We will run to the Pantone® book to ensure quality color.1

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover. Credit card payment enables us to process your order more quickly, saving you valuable time and ensuring you have your presentation folders for that next meeting, sale or presentation.

Where are you located?
Dubuque, Iowa – The heart of the lower 48 states, which enables us to get your orders out quickly to either coast or even our own backyard.

1 Pantone® identified color reproduction information has been provided for the guidance of the reader in designing their own custom folders. The colors have not been checked by Pantone, Inc. Refer to the Pantone® Color Publication for the color standard.

The Folder Store

p: 800.480.1338
f: 877.886.1940
a: 3500 Dodge St, Suite 7 Box 389, Dubuque, IA 52003
Terms & Conditions  |  Privacy Policy