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Satisfaction Guarantee

At The Folder Store, we are proud to provide outstanding quality presentation folders at affordable prices with old world customer service! We are so confident in our professional proofs, proof-to-product matching abilities, and finished folders; that we fully guarantee you will be completely satisfied or we’ll replace the defective product or refund the purchase price. If for any reason you find the finished folders do not match your proof or the quality is unacceptable, please let us know immediately.

We understand the leap of faith you are making by ordering folders over the internet, sight unseen. It is understandable that you are concerned that you may never receive the folders or that they may be poor quality folders. This is especially true when searching for cheap presentation folders At least when you visit a physical store, you can touch the products and inspect the exact item you plan to purchase. Over the internet, all you can do is view photos that may or may not be accurate. When you purchase something in person, you know that as soon as you pay for it, you can begin using the product. Over the web, you are not sure how long before the products are shipped and once they are shipped, there could be more delays leading to you missing a deadline. In addition, there is always the fear that your personal information may be abused and lead to fraudulent charges on your credit card or identity theft. No wonder you feel a bit uneasy ordering on the internet!

Often it is difficult to get good customer service before a purchase and almost impossible after the purchase. We guarantee in every way that The Folder Store is different. We won’t make any bold or ridiculous promises because we want to show you, not tell you. Our team is dedicated to ensuring that every aspect of working with The Folder Store will be a pleasure. We are always open to suggestions and complaints and will do anything and everything we can to make it right. We guarantee that you will be fully satisfied with our products and service. If you are not, for any reason, please let us know immediately and we promise to take care of it.

We have partnered with best-in-class companies such as the Better Business Bureau, Hacker Safe, and Verisign to give you independent 3rd party proof that we are a real company that fully respects your privacy and security concerns when buying folders on the internet. These companies can vouch that you are safe in our hands. In addition, we have provided as many contact mechanisms as possible to ensure that you have a way to contact us that is most comfortable for you. Don’t be nervous and don’t be shy, we are happy to hear from you regardless of whether you have good news or bad news. You can call us, email us, chat with us, mail us, fax us, or even contact us through a form on our site.

We hope that every company you deal with thanks you early and often for your business. If not, they should be ashamed of themselves because it is an honor to have your business. While business revolves around money, it should not be the goal but the result of doing business with integrity and treating your customers with respect and care. We are thankful to have the opportunity to work with you. Learn more about us. Best wishes and good luck!

The Folder Store

p: 800.480.1338
f: 877.886.1940
a: 3500 Dodge St, Suite 7 Box 389, Dubuque, IA 52003
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